Department of Management Education

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    EXAMINING THE MEDIATING EFFECT OF SELF-CONCEPT AND STUDENTS’ MATHEMATICS INTEREST ON THE RELATIONSHIP BETWEEN MATHEMATICS ANXIETY AND STUDENTS’ MATHEMATICS ACHIEVEMENT
    (2022) Nsiah, Janet
    The decline in the performances of students in mathematics at all level of education have been attributed to several factors over the years. Studies have attributed factors such as inadequate teaching personnel and resource, anxiety and fear of Mathematics, poor teaching methods, overcrowded classrooms and mathematics attitude of students to the poor achievement of students in the subject. This study sought to investiagte the mediating role of self-concept and student mathematics interest on the relationship between mathematics anxiety and students’ achievement. This study used a quantitative appraoches and adopted a descriptive survey design. A Likert scale questionnaire measuring all the constructs was given to 340 students who were selected using proportionate stratified and simple random sampling techniques from three school in the Atwima Nwabiagya South Municipal in the Ashanti Region of Ghana. It was discovered that students' self-concept and achievement, as well as their interest in mathematics, were significantly positively correlated. However, there was no relationship between their achievement and mathematics anxiety. It was discovered that the relationship between students' mathematics achievement and anxiety was totally mediated by both their interest in mathematics and their self-concept. Therefore, it was suggested that math teachers be encouraged to make math classes engaging so that students would be interested in the subject. Teachers should motivate and encourage students to develop positive sense of achievement to enable them achieve high self concept
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    INVESTIGATING TECHNOLOGY INTEGRATION IN TEACHING AND LEARNING OF MATHEMATICS IN TERTIARY INSTITUTIONS IN GHANA DURING COVID-19 ERA
    (2022) Tweneboah Darkwa, Enock
    Improving individual learning performance, helping teachers to organize good lesson plan, and increasing students study engagement in modern times require the use of technological resources in the learning environment. Technology has transformed mathematics education from static to a dynamic environment where teachers and students interact to share knowledge and ideas. This study purposed to investigate technology integration in teaching and learning of mathematics in higher educational institutions during the Covid-19 era. The study was on the premise of the Pragmatist paradigm and employed the Sequential Explanatory design of the mixed method approach. A sample of 1500 (1470 found to be valid) respondents were selected using the Proportional Stratified sampling from three (3) tertiary institutions. Ten (10) additional respondents were selected for the qualitative data analysis using the Judgmental Sampling. Thus, the study used questionnaire and a structured interview to collect data. Some items were adopted from Technology Acceptance model (TAM) to suit the objectives of the study and other concepts reviewed. The findings of the study showed that, availability and accessibility of technological tools have significant effect on quality of learning mathematics. Again, Covid-19 pandemic has direct and indirect significant effect on quality of learning mathematics.
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    EFFECT OF WORKFORCE DIVERSITY ON EMPLOYEE WORK PERFORMANCE: A CASE STUDY OF THE ELECTRICITY COMPANY OF GHANA, AGOGO.
    (2022) ANTWI, EBENEZER; 7201790001
    In today’s global and competitive environment, the general consensus is that organizations that capitalize on diversity are likely to perform better than organizations without workforce diversity. The purpose of this study was to assess the effect of workforce diversity on employee performance in ECG. This research employed descriptive research design. The study area was ECG Head Office at Agogo in the Atwima Nwabiagya Municipal, and it focused on Management and Administrative staff, Supervisors and Technicians. A sample of 142 respondents was selected using Stratified Sampling technique. Primary data were collected by the researcher from respondents through questionnaires and interviews while secondary data were obtained through reviewing of various documents. The findings of the study revealed that workforce diversity can influence employee performance. This was established due to effect that the overall workforce diversity can have on employee performance. Despite this, the study also highlighted several challenges that hinder organization from benefiting from overall presence of diversified workforce. These challenges include: Lack of human resource expertise; Lack of policy; Lack of Common understanding and Tendency by some employees to think that they know better than others. In order for ECG to benefit from diversified workforce, this study recommended for provision of education on the meanings and aim of diversity workforce, recruitment of new expertise, enhancing management commitment, and formulation of policy on diversity management in the organization.
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    ASSESSING THE MEDIATING EFFECT OF CUSTOMER SATISFACTION IN THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY IN THE BANKING SECTOR(UMB)
    (2022) COMFORT, OFORI; 7201780004
    The main aim of this research is to examine the mediating effect of customer satisfaction in the relationship between service quality and customer loyalty in the banking sector (UMB). The study employed quantitative research with explanatory study. The sample of the current study was 150 respondents from Universal Merchant Bank (UMB) in the Ashanti Region of Ghana. The study was conducted in the form of a survey, with data being gathered via questionnaire. Multiple regression analysis were used to the hypotheses testing. The study identified that customer satisfaction has a mediating effect on both service quality and customer loyalty.
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    AN ASSESSMENT OF THE IMPACT OF PACKAGING ON ORGANIZATIONAL SALES TURNOVER IN PHARMACEUTICAL INDUSTRY; THE CASE OF SHALINA HEALTH CARE GHANA LIMITED.
    (2022) KINGSLEY, OTOO; 7201780005
    Packaging and its consequences have received attention from both practitioners and academics, with several scholars attempting to investigate impact of package and its elements on consumer’s overall purchase decision whilst others – on every stage of consumer’s decision-making process. Nevertheless, the extant literature on this issue do not provide unanimous answer concerning impact of package elements on consumer’s buying behaviour. In light of this, this research examines the impact of packaging on the sales turnover of pharmaceutical products at Shalina Healthcare Ghana Limited using a quantitative research approach and purposive sampling technique. The data relies mainly on primary data which was sourced via a questionnaire. Using purposive sample and cross-sectional data of 150 customers of the firm, the study found that there exists a relationship between product packaging, sales turnover, product attractiveness, and consumers’ interest. It further establishes that packaging impacts positively decision making of consumers of Shalina’s healthcare Limited. The study further reveals that product attractiveness impacts positively and significantly in stimulating consumers’ interest towards the product of Shalina healthcare Limited. The study therefore concludes that product packaging plays a critical role in the marketing of products as well as generating sales turnover. The study recommends that since product packaging influences sales turnover, Shalina and its management should put in measures to manage its brand personality and the overall packaging elements effectively to increase its sales turnover over time. aFurther studies could increase the sample size used and could explore the same phenomena from the employee’s perspective.
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    THE INFLUENCE OF SOCIAL MEDIA PLATFORMS ON CONSUMER PURCHASING DECISION AMONG BUSINESS MANAGEMENT UNDERGRADUATE STUDENTS OF AKENTEN APPIAH MENKAH UNIVERSITY OF SKILLS, TRAINING AND ENTREPRENEURIAL DEVELOPMENT
    (2022) DORIS, TEIKO AMANOR
    The growth of online social networks around the world has created a new place of interaction and communication among people. Individuals can share their knowledge, opinions, and experiences with one other due to the online social networks provided features and may have an impact on people’s behaviour in terms of communication and purchasing. Studies conducted on social media and its effect on purchasing decisions showed mixed findings as some agreed that the social media platforms did have an effect on consumer purchasedecisions while others disagreed and others showed that there was no relationship between the two constructs. This study focused on students in Strathmore so as to gain better insight on the extent to which social media platforms influenced purchasing decisions. It examined the relationship social media platforms and purchasing decisions by looking at specific factors that drove consumers particularly university students into purchasing products through social media. The study found that Instagram was the most widely used by AAMUSTED Business Management Undergraduate Students in making their purchase decisions related to their product, brand and dealer choices followedby YouTube and finally Facebook. The study also found that YouTube and Instagram had a significant influence on product, brand and dealer choices while Facebook did not significantly influence brand choice. The study findings also showed that the three social media platforms had a positive and significant influence on the overall consumer purchase decisions of the students. Hence, a conclusion was made that businesses and firms that were able to capitalize on these social media platforms were likely to influence the consumer purchase decisions of their consumers and that various consumers including students who used the various social media platforms were likely to be influenced when undertaking their purchase decisions.
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    ASSESSING THE EFFECT OF MARKET ORIENTATION AND ENTREPRENEURIAL ORIENTATION ON SME PERFORMANCE IN GHANA
    (2022) ERNEST, YAW AMOAH
    This study sought to assess the effect of market orientation and entrepreneurial orientation on performance of SMEs firms in Ghana. Data for the study was obtained from 330 samples SMEs from industry, service and manufacturing selected from three provinces in Ghana using structured questionnaires. The data for the study was analysed using structural equation modelling by the help of SPSS and SmartPLS v.3.2.7 softwares. Findings from this study showed a positive and significant relationship between market orientation and firm performance. Again, the findings from this study revealed a positive and significant relationship between entrepreneurial orientation and SME performance. Furthermore, findings with regards to the study revealed that, MO has a positive and significant influence on EO. From the findings of the study, the study concludes that both MO and EO do improve SME performance. This study provides new insights into the MO-performance and EO-performance relationships among SMEs from developing economies context particularly in Ghana. The findings of this study further thus suggest that, EO and MO could assist firms to be innovative, proactive, risk takers in order to have insight about customers, competitors as well as their employees to achieve their corporate objectives. The study recommended that small and medium enterprises utilise their knowledge gained effectively and efficiently in order to realise the gains as found in this study in terms of the benefits or advantages of being entrepreneurial as well as being a market-oriented firm. Also, managers or business owners should also be prepared to take risks. When you lose it serves as a lesson for future business deals. When you succeed, it adds to the fortune of the firm.
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    EXAMINING THE EFFECT OF ORGANIZATIONAL LEADERSHIP ON ORGANIZATIONAL PERFORMANCE: THE MODERATING EFFECT OF ORGANIZATIONAL CULTURE
    (2022) APPIAH, EDWARD ASAMOAH; 7201790007
    In today’s fiercely competitive banking industry in Ghana, banks require the necessary set of leadership skills to promote innovation in order to survive within the industry. However, many leaders in the industry have failed to grasp what motivates followers to change their behavior. This study therefore seeks to investigate the moderating role of organisational culture in the relationship between organizational leadership and organizational performance in the banking industry in Ghana. The quantitative study involved the survey of 324 staff of ten selected commercial banks in Kumasi and the data analysed using hierarchical regression modeling method. The result reported transformational leadership style as the dominant in the banking industry. Transformational, transactional, democratic and bureaucratic leadership styles were all found to positively influence the performance of the banking institutions. Democratic leadership produced the highest effect on the performance of the banking institutions and subsequently followed by the transactional leadership style. Nonetheless, charismatic leadership had no significant effect on the performance of the banking institutions. The dominant culture of the banking institutions was the clan and hierarchical cultures. The cultural environment of the banking institutions positively influenced the performance of the banking institutions in the industry. Marketing culture produced the highest effect on the performance of the banking institutions. The dominant cultures, hierarchical and clan cultures, nonetheless, produced no significant effect on the performance of the banking institutions in the industry. The cultural environment was further revealed to positively moderate the effect of transformational, transactional, democratic and bureaucratic leadership on the performance of the institutions. The form moderation was quasi-moderation. Based on these findings, the study recommends promotion of democratic and transactional leadership styles and marketing orientation.
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    ORGANISATIONAL CREATIVITY AND INNOVATION PERFORMANCE: THE MODERATING ROLE OF TOP MANAGEMENT SUPPORT
    (2022-09) IRIS BITHIAH KYEI
    Organizational creativity continues to be a high-end resource that births innovation performance and long-term competitive advantages in this dynamic globalized environment. These advanced developments are heightened by the support of top management. Consequently, most small and medium-sized enterprises (SMEs) and other supply chain partners are increasingly becoming creativity-oriented by harnessing the ideas and innovative capabilities of individuals at all organizational levels as well as factoring in the support and leadership skills of top management for organizational success. The purpose of this study was to extend the boundary of knowledge on organizational creativity and innovation performance by examining the contingency role of top management support in the creativity-innovation practice nexus. The proposed relationships were tested on a sample of 100 top management and staff ofsmall and medium-sized enterprises (SMEs) in the Ashanti region of Ghana. This study adopted a face-to-face data collection approach, specifically delivery-and-collection. The study used inferential statistical tools in analyzing the data. The findings show that organizational creativity has a positive significant effect on the innovation performance of SMEs in Ghana. Also, the relationship between top management support and innovation performance is positive and significant. Finally, top management support positively moderates the relationship between organizational creativity and innovation performance. It is recommended that top management should make efforts to invest in novel and innovative structures that will promote creative strategic decision-making processes in their organization. At the macro level, policymakers should provide enough institutional support to organizations, particularly SMEs to enable them embed creativity in their business practices.
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    EXPLORING THE ENABLERS AND CHALLENGES OF CUSTOMER SATISFACTION AT ACCESS BANK (GHANA) LIMITED, UPSA BRANCH - ACCRA
    (2022-09) ATTA KONADU FOFIE; 8210380001
    The purpose of the study was to explore the enablers and challenges of customer satisfaction at Access Bank (Ghana) Limited. The study was guided by the following objectives; To ascertain the most preferred factors that make customers of Access Bank satisfied, To investigate the challenges that mostly confront customer satisfaction at Access Bank, To assess the level of customer satisfaction and quality of service provided by Access Bank and To examine the relationship between customer commitment and customer satisfaction at Access Bank satisfied. The study employed the exploratory descriptive design. Convenience sampling and purposive sampling methods were used to select participants of the study. 100 respondents from the University of Professional Studies - Accra (UPSA branch of Access Bank to gather primary data. Data was obtained from respondents through questionnaire, interview guide and document analysis guide. Quantitative data were analysed using descriptive statistics such as frequencies and percentages with the help of SPSS version 25. Findings from the study indicated that the bank’s willingness to listen and respond to customer needs showed that majority of the respondents constituting 53% agreed that the bank listened and responded to their needs. 17% of respondents strongly agreed, 21% were undecided, 8% disagreed and only 1% strongly disagreed to the issue of the bank willing to listen and respond to their needs. The researcher introduced customer commitment and therefore tested if it has any effect on customer satisfaction. The findings again indicated that there is a positive correlation between customer commitment and customer satisfaction. From the table, p-value of 0.0000 showed a strong relationship between customer commitment and customer satisfaction at a significant level of 5%. In light of this, the regression analysis disclosed that any change in the satisfaction variables will affect the propensity of customers to remain with the bank. On the whole, the findings indicated that respondents in this study are satisfied and they do not intend to switch to other Banks. Due to the strong relationship xi exhibited by the findings, Banks should focus more on satisfying their customers, retention in that effect will also increase. The study concluded that innovative strategies coulld be implemented to ensure that customers are satisfied so that they can be retained
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    ASSESSING THE EFFECT OF TRANSFORMATIONAL LEADERSHIP AND HIGH-PERFORMANCE WORK SYSTEM ON EMPLOYEE INNOVATIVENESS: THE ROLE OF GRIT AND KNOWLEDGE SHARING
    (2022-09) BEATRICE ACHEAMPONG; 8210380004
    Understanding the causes and effects of employee innovation involvement—the extent to which an employee is involved in generating and executing innovations in his or her organization—is crucial since innovating is critical to boosting organizational performance and competitiveness. Leadership's refusal to embrace employee concerns about innovation has harmed staff productivity, performance, and commitments, as well as job satisfaction. The study sought to assess the effect of transformational leadership and high-performance work system on employee innovativeness at AAMUSTED: The role of grit and knowledge sharing. The research design was descriptive design using survey method. The total population used in the current study was 663. A structured and close-ended questionnaire was used for the current study. SPSS was used to analyze respondents’ demographics, regression, moderating analysis, and hypotheses testing. PROCESS MACRO was used to present the moderation roles of GRIT and knowledge sharing. The study found that transformational leadership positively and significantly related with employee innovativeness. The study revealed that high-performance work system positively and significantly related with employee innovativeness. Furthermore, the moderating effect of knowledge sharing culture in the relationship between GRIT and employee innovativeness was significant. Lastly, the mediating effect of GRIT in the relationship between high-performance work system and employee innovativeness at AAMUSTED was significant.
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    EVALUATING THE EFFECT OF RECRUITMENT AND SELECTION ON ORGANISATIONAL PERFORMANCE: A CASE STUDY OF AKENTEN APPIAH MENKA UNIVERSITY OF SKILLS TRAINING AND ENTREPRENEURIAL DEVELOPMENT (AAMUSTED).
    (2022-09) JONAS AKUMTALIBEY; 8210380009
    The purpose of the study was to evaluate the effect of recruitment and selection on organizational performance: a case study of Akhenaten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED). The population of the study comprised all staff at Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development. The purposive and stratified random sampling techniques were used to select 80 senior staff and 28 senior members for the study, totaling, 108 participants. Data for the study was obtained using survey questionnaire. Data collected was edited coded, classified and tabulated. After tabulation, the data was analyzed using the Statistical Package for Social Sciences (SPSS) version 23.0. Descriptive statistics (frequencies, percentages and mean) were used to present the results of the study. Findings from this study revealed that the University has a formal policy for the recruitment and selection of employees. In line with this, when vacancies occur, existing employees are considered. Findings with regards to the recruitment and selection process revealed that, defining the position required is the most frequently used recruitment and selection process. This is followed by finding job applicants, evaluating the best applicants, Screening the best candidates and interviewing the best candidates. To add to this, findings with regards to the selection process shows that, screening and shortlisting is the most frequently used selection process, followed by reference and background check, interview, Ability and aptitude tests, physical examination and job offer in that order. Furthermore, this study revealed that factors that affected recruitment and selection practices are poor human relations planning, competency level on the part of employee, lack of experience of employer, ineffective job analysis, ineffective selection methods and lack of awareness on the part of employees. The study further found that, recruitment and selection process positively and significantly influence organizational performance. The study proffers some recommendations for management to ensure good and effective recruitment and selection process for the institution.
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    SUSTAINABILITY OF ENTREPRENEURSHIP AND INNOVATION AMONG UNIVERSITY GRADUATES IN GHANA: A CASE STUDY OF AKENTEN APPIAH-MENKA UNIVERSITY OF SKILLS TRAINING AND ENTREPRENEURIAL DEVELOPMENT, KUMASI
    (2022-09) DONKOR, FOSTER; 7201790048
    The purpose of the study was to investigate the sustainability of entrepreneurship and innovation among university graduates in Ghana. The study was a cross-sectional descriptive survey with a population made up of all successful and practicing BSc. Administration graduate entrepreneurs who were former students of AAMUSTED, and have their businesses in the Kumasi in the Ashanti Region of Ghana, but a sample of seventy-six (76) respondents was selected for data collection through snowball sampling technique. Data collected were analysed using SPSS and presented with descriptive statistics. The study found that university graduates use the skills they learnt through entrepreneurship to cultivate ground-breaking abilities to start viable firms. It also came out from the study that university graduates use the entrepreneurial skills they have acquired to conduct market research to have information on where and how to get financial and technical support to start a workable business. Again, the study found providing students with the skills needed for an entrepreneurial career, employing of experienced entrepreneurs outside universities to provide students with role models and inspiration, and providing opportunities for internships and apprenticeship are some of the training programmes that can help sustain entrepreneurial skills acquired by university graduates. Problem in developing the vision and business idea, high economic cost of doing business, lack of capital, regulatory constraints and high taxes for start-up businesses are some of the factors that hinder university graduates from being innovative. With regard to the findings and the conclusion, the study recommended among others that entrepreneurial education should be in the syllabi of all tertiary institutions in Ghana to help inculcate the spirit of innovativeness into the students. There should also be internship programmes for students to help cultivate the culture of enterprise in the students before they graduate.
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    ASSESSMENT OF CUSTOMER SERVICE QUALITY AT TAFO GHANA POST COMPANY LTD.
    (2022-09) SACKEY, FRANSCISCA; 7201790029
    The supply of quality services by the Ghana Post Company Ltd enhances the success of businesses and standard of living of individuals in the country. However, individuals and businesses in the country continue to suffer due to poor quality of service from the Ghana Post Company Ltd. The study aimed at assessing the quality of service at the Ghana Post Company Ltd using Tafo as a case study. The study employed quantitative approach. The population comprised of the staff and customers of the Tafo branch of the Ghana Post Company. Convenience sampling was used to select sampled respondents. Data was collected from primary source by administering structured questionnaires to respondents. The study found that customer service at Ghana Post Company Ltd was poor and did not meet the expectation of customers. The study identified some challenges that Ghana Post Company Ltd face in the delivery of quality services to customers. Prominent among these challenges was the lack of modern equipment and technology. The study recommends that Ghana Post Company Ltd put down strategies to offer the necessary customer service practices. There is also the need for the company to train its staff to put up positive attitude towards work as well as the implementation of quality management practices such as total quality management. The provision and implementation of integrated management systems such as enterprise resource planning systems is critical for quality service delivery.
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    THE IMPACT OF TEACHER ABSENTEEISM ON PUPILS IN THE ATWIMA NWABIAGYHA MUNICIPALITY AND PARENTAL INVOLVEMENT
    (2022-09) BIRAGO, DORCAS ABENA; 7201790050
    The focus of this study was to find out the impact of teacher absenteeism on pupils and the mediating role of parents in the Atwima Nwabiagya Municipality specifically the Asenemaso Circuit. The study used both qualitative and quantitative approaches to gather, analyze and present the data obtained from the field. Data collection methods employed in this study include questionnaires, interviews and documentary review. A sample of 69 respondents was drawn. 50 pupils, 5 teachers, 4 head teachers, 1 Municipal Education Office and 10 parents. Findings of the study show that there are different causes of teacher absenteeism: such as health problems economic constrain, pregnancy and maternity leaves and teachers’ laziness. A various consequence of teacher absenteeism on pupils learning were revealed through the study, poor academic performance, a decline in pupils behaviour, truancy and teachers inability to complete syllabus. Parents on the other hand got involved by removing their wards from the school, Reporting to the education Office, unit Committee and the PTA of the school. However, it was found that some measures were being put in place by relevant authorities to reduce absenteeism or completely end it in basic school. These included, warning letters, facing the Municipal Disciplinary committee, Validation the teachers’ salaries with issues. The study ends by recommending for the Government and Society to encourage regular checkups for teachers, introduce substitute teachers and authorities should act swiftly while parents should be educated on being stakeholders of education for individual and national development.
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    THE INFLUENCE OF ORGANISATIONAL CULTURE ON INDIVIDUAL OUTCOMES: THE MODERATING ROLE OF PERSON/ORGANISATIONAL FIT A CASE STUDY (KUMASI INTERNATIONAL AIRPORT)
    (2022-10) AGYARE, YEBOAH FRANK; 7201790018
    Organisational Culture has over the years contributed significantly to the development and growth of industries. In achieving this, many Organisations are faced with merging its own culture to that of employees personal cultures. The general objective of this research is assessing the influence that organiational culture has on individual outcomes: the moderating role of person/organisational fit amidst the following questions: Is there a relationship between Organisational Culture and Individual outcomes, what are the individual outcomes that are been affected by Organisational Culture? Explanatory research type provides a functional explanation as to why a solution has certain components in terms of the requirements stated in the design. Kumasi International Airport was selected for this study with a total of 120 populations of which 60 were selected with various instruments such as Simple Random of Probability Sampling Technique. Both secondary and primary sources of data were used. Based on the findings of this scientific research, it was concluded that: The relationship between Organizational Culture and Individual Outcomes was statistically significant. Again, the relationship between Person/Organizational fit and Individual Outcomes was statistically insignificant. Also, the moderating effect of Person/Organisational fit on the relationship between Organizational Culture and Individual Outcomes was statistically insignificant
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    IMPLICATIONS OF HUMAN RESOURCE PRACTICES AND POLICIES ON EMPLOYEE PERFORMANCE: A CASE STUDY OF GARDEN GATE LIMITED
    (2022-10) BOATENG, BERNARD ATTA; 7201790038
    The main aim set out for the study was to examine the influence of Human resource management practices and policies on employee performance at Garden Gate Limited (GGL). The study employed qualitative research approach using interviews as its main research instrument for data collection. The sample size for the study was thirty (30) with respondents drawn from various departments such as human resource, operations and general administration. The study found out that, GGL has in place human resource management practices in recognition to key areas like training and development, staff welfare, compensation and benefits, recruitment and selection, and human resource planning. These practices have been effective in developing the skills and abilities of employees as well as aiding in the recruitment of qualified applicants. It also motivates and creates a congenial environment for outmost performances at work. The study again established that human resource management practices at Garden Gate Limited influences the performance of individual employees through the acquisition of further skills and knowledge, motivation, provision of employee welfare, compensation and benefit schemes which grant employees the impetus to perform exceptionally at the organizational level. The study further established that, the presence of effective human resource practices has resulted in the improved performance and development of the organization particularly in the areas of customer size, goodwill and partnership, productivity, creativity and innovation. The study recommends that management takes additional steps to organize regular training programmes for employees. Again, training and development programs should cover all employees with regard to areas of performance.
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    EXAMINE EMPLOYEE ORIENTATION AND ITS IMPACT ON ORGANISATIONAL DEVELOPMENT, FOCUSING ON THE GHANA EDUCATION SERVICE (GES) IN THE ASHANTI REGION AS A CASE STUDY
    (2022-10) OPOKU-ASARE, DORCAS; 7201790044
    The core aim of the analysis is to examine employee orientation and its impact on organizational development, focusing on the Ghana Education Service (GES) in the Ashanti region as a case study. Specifically, this research aims at attaining the ensuing objects: to investigate the various orientation programs used by GES, to find out the relevance of employee orientation on organizational development at GES, to recognise the factors affecting GES orientation programs and measures to curb them and to establish the relationship between employee orientation and organizational development at GES. This study employs the quantitative research technique. The quantitative research strategy as part of the mixed method approach of this study comprises the creation of data in quantitative form which was submitted to quantitative analysis in a formal and rigorous way (Saunders et al, 2019). The population of the study is the entire staff of the Ghana Education Service, Ashanti region. The participation for this survey was entirely voluntary and anonymous. The participants could choose not to participate without any adverse consequences to them. Hundred and one (101) employees were selected at random from all departments of the Ghana Education Service in the Ashanti region and purposive sampling was later used to solicit responses from employees’ who had had orientation for the period from 2019-2019. The first objective was to investigate the various orientation programs used by GES. Regarding this, it was established that there were three forms of employee orientation established on the area of training and inducting new hire into GES, thus; formal, self-monitored and monitored orientation methodologies. findings derived from the effect of orientation on organisational development that orientation has motivated employees and made them feel valued by their employers, also orientation has contributed to the development of the organisation through skill enhancement or employee development helping new hires to perform well in their duties, Finally, the research seeks to find out the factors affecting GES orientation programs and measures to curb them.
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    A RESEARCH PRESENTED TO THE DEPARTMENT OF MANAGEMENT STUDIES EDUCATION, AKENTEN APPIAH – MENKA UNIVERSITY OF SKILLS TRAINING AND ENTREPRENEURIAL DEVELOPMENT, IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A MASTER OF BUSINESS ADMINISTRATION (HUMAN RESOURCES MANAGEMENT AND ORGANIZATIONAL BEHAVIOUR)
    (2022-11) SAM, ABIGAIL; 7201790005
    Due to the recognition of government in nation building, the performance of civil servants has been a discussion of the day. With the emergence of the modern state, civil service in developing countries developed not only to make policies but also to implement them effectively. In other words, public service is often associated with efficiency and effectiveness manages development policies and programs. When the public sector was viewed as a significant contributor to economic growth and sociopolitical stability, government participation in national economics significantly increased in Ghana during the post-independence period of the 1960‘s. The study aims to investigate the effect of staff transfer on employee performance, the effect of political influence on employee performance and the moderating role of political influence in the relationship between staff transfer and employee performance. The study employed quantitative research with explanatory study. The population of the current study was defined as 212 employees in Kwadaso Municipal Assembly in the Ashanti Region of Ghana. The study used 150 employees of the assembly as a sample size. The current study was conducted in the form of a survey, with data being gathered via a questionnaire. Data were analysed using SPSS (v.23). The researcher used frequencies, percentages, mean scores, and standard deviation, as the data analysis techniques. Ordinary Least Square (OLS) was used for the analysis. The study found that there was a positive and significant relationship between staff transfer and employee performance. The study revealed that there was a positive and significant relationship between political influence and employee performance. The results show that political influence does not moderate the relationship between staff transfer and employee performance.