Department of Management Education
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- ItemTHE IMPACT OF RECRUITMENT AND SELECTION PRACTICES ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF THE ELECTRICITY COMPANY GHANA LIMITED- ABUAKWA WEST(2022-11)The study sought to evaluate the effect of recruitment practices on organisational performance. Selection practices’ as a mediator. A quantitative method was used with a survey design. The population included employees of the electricity company of Ghana, Abuakwa West representatives from the Ashanti area. So, a 60-person sample was chosen. SPSS was used to analyze the data (v.25). The study used regression techniques to analyze the sampled data collected. The study came to the conclusion that the association between recruitment practices and performance is positively mediated by selection practices. The results show that higher performance is associated with larger mediating effects of selection practices on recruitment practices. Also, the direct path between recruitment and performance was statistically significant. Hence, the study recommended that the hiring and selection committee gauge the dependability and commitment of applicants to the company. As this has impact of the organisation as a whole.
- ItemASSESSMENT OF CUSTOMER SERVICE QUALITY AT TAFO GHANA POST COMPANY LTD.(2022-09)The supply of quality services by the Ghana Post Company Ltd enhances the success of businesses and standard of living of individuals in the country. However, individuals and businesses in the country continue to suffer due to poor quality of service from the Ghana Post Company Ltd. The study aimed at assessing the quality of service at the Ghana Post Company Ltd using Tafo as a case study. The study employed quantitative approach. The population comprised of the staff and customers of the Tafo branch of the Ghana Post Company. Convenience sampling was used to select sampled respondents. Data was collected from primary source by administering structured questionnaires to respondents. The study found that customer service at Ghana Post Company Ltd was poor and did not meet the expectation of customers. The study identified some challenges that Ghana Post Company Ltd face in the delivery of quality services to customers. Prominent among these challenges was the lack of modern equipment and technology. The study recommends that Ghana Post Company Ltd put down strategies to offer the necessary customer service practices. There is also the need for the company to train its staff to put up positive attitude towards work as well as the implementation of quality management practices such as total quality management. The provision and implementation of integrated management systems such as enterprise resource planning systems is critical for quality service delivery.
- ItemSUSTAINABILITY OF ENTREPRENEURSHIP AND INNOVATION AMONG UNIVERSITY GRADUATES IN GHANA: A CASE STUDY OF AKENTEN APPIAH-MENKA UNIVERSITY OF SKILLS TRAINING AND ENTREPRENEURIAL DEVELOPMENT, KUMASI(2022-09)The purpose of the study was to investigate the sustainability of entrepreneurship and innovation among university graduates in Ghana. The study was a cross-sectional descriptive survey with a population made up of all successful and practicing BSc. Administration graduate entrepreneurs who were former students of AAMUSTED, and have their businesses in the Kumasi in the Ashanti Region of Ghana, but a sample of seventy-six (76) respondents was selected for data collection through snowball sampling technique. Data collected were analysed using SPSS and presented with descriptive statistics. The study found that university graduates use the skills they learnt through entrepreneurship to cultivate ground-breaking abilities to start viable firms. It also came out from the study that university graduates use the entrepreneurial skills they have acquired to conduct market research to have information on where and how to get financial and technical support to start a workable business. Again, the study found providing students with the skills needed for an entrepreneurial career, employing of experienced entrepreneurs outside universities to provide students with role models and inspiration, and providing opportunities for internships and apprenticeship are some of the training programmes that can help sustain entrepreneurial skills acquired by university graduates. Problem in developing the vision and business idea, high economic cost of doing business, lack of capital, regulatory constraints and high taxes for start-up businesses are some of the factors that hinder university graduates from being innovative. With regard to the findings and the conclusion, the study recommended among others that entrepreneurial education should be in the syllabi of all tertiary institutions in Ghana to help inculcate the spirit of innovativeness into the students. There should also be internship programmes for students to help cultivate the culture of enterprise in the students before they graduate.
- ItemTHE MEDIATING EFFECT OF JOB SATISFACTION IN THE RELATION BETWEEN WORK ENVIRONMENT AND PRODUCTIVITY OF GHANA EDUCATION SERVICE STAFF. A CASE ETUDY OF ASHANTI REGION(2022-11)Ghana Education Service (GES) must step outside their traditional roles and comfort zones to look at new ways of improving on work environment which increase job satisfaction and result to increase in employee productivity. The primary purpose of this study is to assess the impact of work environments on workers’ productivity in GES. Which is based on these objectives; to assess the effect of work environment on the productivity of GES staff, to ascertain the effect of work environment on Job satisfaction in Ghana Education Service (GES) staff, to determine the effect of job satisfaction on the productivity of GES staff and to determine the mediating effect of job satisfaction in the relationship between work environment and productivity in Ghana Education Service (GES) staff. To achieve the objectives of this study, the researcher targeted 1,000 GES staff of which a sample size of 100 was deduced. To achieve this, quantitative study was considered relevant with the aid of stratified sampling approach and questionnaire was administered. Multiple regressions were used to test the objectives. In line with that and to satisfy the objective of the analysis, the researcher used “stepwise regression” and "standard regression" in this study. In general, the results of the linear regression analysis reveal that all the variables under the physical environments are negatively and significantly related to workers’ productivity, whereas behavioral environment has significant mixed results in relation to workers’ productivity. These findings can be linked with Maslow’s Need Hierarchy and Herzberg Theory. In addition, the mediating effect of job satisfaction on both physical and behavioral environments on workers’ productivity indicates partial mediation, and one has perfect mediation (mistreatment behavior) as supported by the Social Exchange Theory which states that job satisfaction functions as a mediator. In relation to the practical and theoretical contributions, so far, to the best of the researcher’s knowledge, no scientific research has been found regarding the physical and behavioral environments and their effects on workers’ productivity by utilizing job satisfaction as mediation between work environment and productivity. This study will help policy-makers, management and the government to look into this phenomenon.
- ItemEXAMINING THE EFFECT OF ORGANIZATIONAL LEADERSHIP ON ORGANIZATIONAL PERFORMANCE: THE MODERATING EFFECT OF ORGANIZATIONAL CULTURE(2022)In today’s fiercely competitive banking industry in Ghana, banks require the necessary set of leadership skills to promote innovation in order to survive within the industry. However, many leaders in the industry have failed to grasp what motivates followers to change their behavior. This study therefore seeks to investigate the moderating role of organisational culture in the relationship between organizational leadership and organizational performance in the banking industry in Ghana. The quantitative study involved the survey of 324 staff of ten selected commercial banks in Kumasi and the data analysed using hierarchical regression modeling method. The result reported transformational leadership style as the dominant in the banking industry. Transformational, transactional, democratic and bureaucratic leadership styles were all found to positively influence the performance of the banking institutions. Democratic leadership produced the highest effect on the performance of the banking institutions and subsequently followed by the transactional leadership style. Nonetheless, charismatic leadership had no significant effect on the performance of the banking institutions. The dominant culture of the banking institutions was the clan and hierarchical cultures. The cultural environment of the banking institutions positively influenced the performance of the banking institutions in the industry. Marketing culture produced the highest effect on the performance of the banking institutions. The dominant cultures, hierarchical and clan cultures, nonetheless, produced no significant effect on the performance of the banking institutions in the industry. The cultural environment was further revealed to positively moderate the effect of transformational, transactional, democratic and bureaucratic leadership on the performance of the institutions. The form moderation was quasi-moderation. Based on these findings, the study recommends promotion of democratic and transactional leadership styles and marketing orientation.