Importance-Performance Analysis For Modelling Maintenance Prioritisation In Higher Institutions
Importance-Performance Analysis For Modelling Maintenance Prioritisation In Higher Institutions
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Date
2014
Authors
Simpeh, Fredrick
Zainu, Mohamed
Andreas, Hartmann
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Publisher
Journal of Construction Project Management and Innovation
Abstract
University maintenance departments are usually constrained by limited funds. To set priorities
therefore becomes important as it ensures the suitable utilisation of resources. The research on
which this article reports applied an importance-performance analysis (IPA) to aid the process of
prioritising the lecture theatres performance parameters (maintenance needs) according to
students’ expectation and satisfaction. Three lecture theatres were selected by means of a
purposive sampling method as cases for the study; a questionnaire, with both closed and open
ended questions was then used to collect data from the students. The IPA model together with both
descriptive and inferential statistics was used to analyse the data. The study revealed that students
perceived the satisfaction of all the performance parameters of lecture theatres as below the level
of importance. However aesthetics, structural safety and lighting appear to be performing
satisfactory even though they were below student’s satisfaction; whereas, thermal comfort,
ventilation, fire safety & exit, acoustic control, and cleanliness are clearly underperforming and
require immediate attention. The recommendations based on the findings can help the maintenance
department of the institution to prioritise the maintenance needs of the lecture theatres to enhance
performance (utility). With this article the author also demonstrates the practicality of the use of
IPA model to aid the process of prioritising the maintenance needs of the buildings in an institution.
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Citation
Simpeh, F., Mohamed, Z., & Hartmann, A. (2014). Importance-performance analysis for modelling maintenance prioritisation in higher institutions. Journal of Construction Project Management and Innovation, 4(2), 976-989.