Predictive factors of physicians’ satisfaction with telemedicine services acceptance
Predictive factors of physicians’ satisfaction with telemedicine services acceptance
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Date
2019-12-30
Authors
Kissi, Jonathan
Dai, Baozhen
Dogbe, Courage SK
Banahene, Jonathan
Journal Title
Journal ISSN
Volume Title
Publisher
Health Informatics Journal
Abstract
Despite the significant increase in telemedicine services technology, its adoption and use have been quite
slow in some healthcare settings. It is generally accepted in today’s globalizing world that the success of
telemedicine services relies on users’ satisfaction. Satisfying physicians and patients is one of the crucial
objectives of telemedicine success. This study seeks to evaluate physicians’ satisfaction with telemedicine
services adoption and utilization using the technology acceptance model. A structured questionnaire based
on the construct of technology acceptance model was used to solicit for data from participants in four
different government health institutions. Purposive and convenience sampling techniques were employed
to select healthcare professionals from various medical fields. Structural equation modeling was utilized in
the data analysis. Perceived ease of use and perceived usefulness of telemedicine services were found to
influence physicians’ behavioral intentions. This resulted in increased efficiency, quality of services, quality
patient care delivery, and satisfaction among physicians in using telemedicine services. We noted that the
adoption of telemedicine services in clinical settings depends on physicians’ and patients’ satisfaction with the
use of the service. The study contributes to empirical knowledge by identifying the vital predictive factors
affecting telemedicine services satisfaction among physicians.
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Citation
Kissi, J., Dai, B., Dogbe, C. S., Banahene, J., & Ernest, O. (2020). Predictive factors of physicians’ satisfaction with telemedicine services acceptance. Health informatics journal, 26(3), 1866-1880.