Indicators for Benchmarking Water Supply to the Urban Poor in Ghana
Indicators for Benchmarking Water Supply to the Urban Poor in Ghana
No Thumbnail Available
Date
2014
Authors
Dwumfour-Asare, Bismark
Oduro-Kwarteng, S
Nyarko, K. B
Adjei, A. K
Agyekum, E. K.
Journal Title
Journal ISSN
Volume Title
Publisher
Internatonal Journal of Innovative Research & Studies
Abstract
Benchmarking urban poor access to water supply service is being promoted as an effective
tool to improve the performance of water utilities in serving the poor. This study has developed and
tested pro-poor indicators for measuring progress of water supply to the urban poor in Ghana. The
study was conducted in the two largest cities, Kumasi and Accra. The study used indicators covering
three perspectives: pro-poor policy, pro-poor tools, and service provision and quality to track water
service delivery to the urban poor. The study has demonstrated that it is possible to use
benchmarking to track urban water service delivery to the urban poor. The testing of the
benchmarking indicators shows that there have been targeted investments for the urban poor and
promulgation of pro-poor policy statements in Ghana but the Urban Water Utility and Public Utility
Regulatory Commission have no existing measures for tracking any progress towards urban poor
access to water and improving service provision. The study recommends the need to institutionalise
pro-poor benchmarking as a tool to improve water service delivery to the urban poor in Ghana.
Description
Keywords
Citation
Oduro-Kwarteng, S., Nyarko, K. B., Dwumfour-Asare, B., Adjei, A. K., & Agyekum, E. K. (2014). Indicators for Benchmarking Water Supply to the Urban Poor in Ghana.