PILFERING IN THE HOSPITALITY INDUSRTY; A CASE STUDY OF SOME SELECTED HOTELS IN KUMASI
PILFERING IN THE HOSPITALITY INDUSRTY; A CASE STUDY OF SOME SELECTED HOTELS IN KUMASI
| dc.contributor.author | BELINDA FRIMPOMAA ADDO | |
| dc.contributor.author | 7201180037 | |
| dc.date.accessioned | 2023-12-04T12:16:12Z | |
| dc.date.available | 2023-12-04T12:16:12Z | |
| dc.date.issued | 2022-02 | |
| dc.description.abstract | It is a reality that employee theft is a common occurrence in all industries. Empirical studies suggest that the hospitality industries across the globe experience high levels of theft or pilfering either from employees or customers. Hence its threat to the viability and sustenance of the hospitality industry. Despite the destructive consequences of pilfering, there is rarely empirical study undertaken to determine the prevalence, causes and consequences on the hospitality industry in Ghana especially in an age where hospitality services are increasingly gaining reputation for their contribution to national growth. The overarching aim of the study was to assess the incidence of pilfering in the hospitality industry in Ghana. In view of this the study explored the various forms of theft among employees that occur in hotels in Kumasi metropolitan area as well as the causes and the effects of pilfering on the selected hotels. In light with this 28 hotels and guest houses were selected in Kumasi metropolitan area for the study. In all 272 study participants were engage in the study from across the 28 hotels. Data for the study were gathered through five-point Likert scale questionnaire. Descriptive statistics in the shape of mean and standard deviation were used to interpret the data. Stealing of leftover food home by kitchen staff (M = 4.982) was recorded as the primary form of employee theft at the selected hotels. Stealing of toiletries (M= 4.922) and detergents (M = 4.902) were also recorded among housekeepers. Stealing of cooked food and beverages was recorded among waitresses/waiters and kitchen staff. Causes of pilfering among employees included; low remuneration (M = 4.829), lack of control mechanism (M = 4.718), failure to reward the performance of employees (M = 4.524), perception among employees that surplus merchandize such as food may go waste (M = 4.718) as well the moral and ethical values of employees to engage in such acts (M = 4.182). The selected hotels suffer significant amount of revenue loss as a result of employee theft even though most of the managers and directors could not state the exact amount of money or merchandise, they lose due to pilfering activities they all knew it had a significant impact on their profitability. As low pay rates are one of the reasons why staffs pilfer, the study recommends that hotels should consider reviewing their salaries schemes to ensure staff are comfortable and well catered for. | |
| dc.identifier.uri | https://ir.aamusted.edu.gh/handle/123456789/1116 | |
| dc.language.iso | en | |
| dc.title | PILFERING IN THE HOSPITALITY INDUSRTY; A CASE STUDY OF SOME SELECTED HOTELS IN KUMASI | |
| dc.type | Thesis |