Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
dc.contributor.author | Antwi, Collins Opoku | |
dc.contributor.author | Fan, Chong- Jun | |
dc.contributor.author | Aboagye, Michael Osei | |
dc.contributor.author | Brobbey, Patrick | |
dc.contributor.author | Jababu, Yasin | |
dc.contributor.author | Affum-Osei, Emmanuel | |
dc.contributor.author | Avornyo, Philip | |
dc.date.accessioned | 2023-11-22T14:53:33Z | |
dc.date.available | 2023-11-22T14:53:33Z | |
dc.date.issued | 2018-09-12 | |
dc.description.abstract | Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports’ evolution toward multi-service, and market- driven firms, a thorough investigation into employees’ creativity and its antecedents at the airport environment is warranted. Adopting the two-dimensional job demand stressors – outcome relationships framework and the cognitive-relational theory of stress, the current study interrogated the challenge (i.e. workload and time pressure)/ hindrance (i.e. role conflict and role ambiguity) stressors – creativity curvilinear relationships, and the buffering effects of within-person resources – dispositional mindfulness, and core self-evaluation. Using multi-sourced, cross- sectional data from employees in three airports in Ghana, the research findings showed creativity to have a U-shaped relationship with role ambiguity and role conflict, but with time pressure the relationship was an inverted U-shape. Employees’ workload showed a near-linear relationship with creativity, flattening at high levels of workload. Core self-evaluation displayed itself as an effective buffering component on role ambiguity – and time pressure – creativity relations but not role conflict and workload. Dispositional mindfulness interacted with role ambiguity, role conflict and time pressure – creativity relations, but not workload. To optimize employees’ creative performance, the study findings make a strong case for attending to individual-level factors necessary for stressors management. Further implications and recommendations are discussed. | |
dc.identifier.citation | Antwi, C. O., Fan, C. J., Aboagye, M. O., Brobbey, P., Jababu, Y., Affum-Osei, E., & Avornyo, P. (2019). Job demand stressors and employees’ creativity: A within-person approach to dealing with hindrance and challenge stressors at the airport environment. The Service Industries Journal, 39(3-4), 250-278. | |
dc.identifier.uri | https://ir.aamusted.edu.gh/handle/123456789/812 | |
dc.language.iso | en | |
dc.publisher | Routledge | |
dc.title | Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment | |
dc.type | Article |
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