University Students’ Techno-Panic: What Learning Support is Available?
University Students’ Techno-Panic: What Learning Support is Available?
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Date
2023
Authors
Manu, Jacob
Akyina, K O
Journal Title
Journal ISSN
Volume Title
Publisher
European Centre for Research Training and Development UK
Abstract
The current study sought to identify the level of support provided for first year
university students during the novel COVID-19 pandemic online classes with the Moodle learning
management system (LMS). The researchers surveyed 1416 first year university students in the
second semester of the 2019/2020 academic year, who were all supposed to be part of the web based courses to logically bring the semester to an end. In an attempt to make students become
familiar with the use of the Moodle LMS, the university introduced measures like online
orientation, creation of instructional videos, provision of hot phone contact lines as well as IT
centre support. Out of these interventions rolled-out by the university, the researchers found that
the students did not gain the required benefits as envisaged by the University and for that matter
affected the students adversely. From an instructional standpoint, the measures put in place to
familiarize students with the Moodle system were laudable. However, the support services
provided had issues of implementation. A need exists for a more comprehensive and coordinated
support services to adequately equip university students to participate meaningfully in web-based
learning
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Citation
Manu, J., & Akyina, K. O. (2023). University Students’ Techno-Panic: What Learning Support is Available?. British Journal of Multidisciplinary and Advanced Studies, 4(5), 119-134.