E-Banking Preferences and Middle Class Values in Ghana
E-Banking Preferences and Middle Class Values in Ghana
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Date
2016
Authors
Dagadu, Caleb Joshua
Opoku Aboagye, Emelia
Opokua Ansong, Mary
Asante Antwi, Henry
Agbezuge, Eric
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Publisher
Journal of Computer Sciences and Applications, 2016
Abstract
The study was premised to assess E-Banking Preferences and Middle Class Values in Ghana in far
reaching and inclusive way. The researchers adopted the positivist research paradigm. Overall, five hundred (500)
customers were randomly sample from 26 banks in Ghana to participate in the study. A questionnaire containing 35
items were used to collect the data from the target population and the items were scaled on 5-points Likert scale to
compute and assess the responses. The data were analysed with the aid of Predictive Analytic Software (PASW).
The regression results show that Sheth-Newman Gross Model of Consumption Values was significant in predicting
customers’ e-banking adoption in Ghana. ANOVA reveals a p-value of 0.000. The study further revealed that 92.2%
variation in use of e-banking are due to social values and conditional values. The study again reveals that functional
and epistemic values are not significant predictors of use of e-banking (p-value>0.05). Meanwhile, emotional value
has significant and inverse relationship with use of e-banking (β=-24.2%). The descriptive results also revealed that,
direct deposit and withdrawal services were the appropriate and satisfactory service preferred by clients showing the
mean of 4.1879 and the standard deviation of 0.7. Again, ATM was identified as the next appropriate and
satisfactory service preferred by clients revealing the means of 4.0 and standard deviation of 1.0. However, the less
appropriate and satisfactory services use by client was Electronic fund transfer at point of sale (EFTPOS) showing
the mean of 3.6222 and standard deviation of 0.77975. We herein propose the banks to adopt excellent customer
education to improve public confidence in the system such as Deming 14 Principles on Quality Service and the
Japanese Kaisen Principles to ensure complete e-banking adoption in the banking industry.
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Citation
Aboagye, E. O., Ansong, M. O., Dagadu, J., Antwi, H. A., & Agbezuge, E. (2016). E-banking preferences and middle class values in Ghana. Journal of Computer Sciences and Applications, 4(2), 35-46.