TQM implementation challenges: a case study of a building maintenance department of an institution of higher learning
TQM implementation challenges: a case study of a building maintenance department of an institution of higher learning
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Date
2020
Authors
Fredrick, Simpeh
Mariam, Akinlolu
Ruben, Ndihokubwayo
Journal Title
Journal ISSN
Volume Title
Publisher
Research Gate
Abstract
The standards of maintenance management of buildings at many
higher institutions, need improvement. TQM has proven to be effective in the
improvement of quality in the maintenance of building facilities, although
many higher institutions are still grappling to implement TQM in the
maintenance of their buildings. This study examines the perceptions that
maintenance workers have about the challenges they face during the
implementation of TQM in the maintenance of buildings of institutions’ of
higher learning (IHL), assessing whether there are statistical differences based
on workers’ affiliated campuses and their positions. A case study approach
utilising quantitative data was used in the study where a questionnaire with
closed-ended questions was distributed to purposively sampled maintenance
workers in an IHL in South Africa. A significant difference was found in the
responses provided by workers positions as regards the impact of TQM
challenges in their building maintenance activities.
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Citation
Akinlolu, M., Ndihokubwayo, R., & Simpeh, F. (2020). TQM implementation challenges: A case study of a building maintenance department of an institution of higher learning. International Journal of Productivity and Quality Management, 29(3), 355-371.