Importance level of post graduate student housing facility services: perceptions of students
Importance level of post graduate student housing facility services: perceptions of students
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Date
2019
Authors
Fredrick, Simpeh
Mariam, Akinlolu
Journal Title
Journal ISSN
Volume Title
Publisher
CIB World Building Congress
Abstract
This paper investigates students’ perceptions about the level of importance of the services required in
an on-campus student housing facility (SHF), with the aim of providing empirical information that
can guide the provision and management of on-campus university SHF services. The paper adopted a
survey research strategy. The study is exploratory in nature; a postgraduate residence was selected,
and a closed-ended questionnaire was administered to students who are registered residents of the
housing facility. Both descriptive and inferential statistics were used to analyse the data. The study
found that security personnel, waste disposal, electricity, internet, fire safety, access control, cleaning,
water, fumigation, CCTV, first aid, and room heater were perceived to be more important than
services such as; gym equipment, indoor sports equipment, DSTV decoder, phone, receptionist, tuck
shop, ATM service, vending machine and lift service. No statistically significant differences of the
gender groups and the level of study categories regarding perception of services available and the
importance level of services in the SHF were found. Although, several studies have been conducted
on SHFs, studies that primarily focuses on the services requirements and prioritisation of the services
is lacking. Therefore, the study provides empirical information that could serve as a guide for the
provision and management of SHF services for both property investors and university facility and
hostel managers. The study further contributes to the knowledge in the area of SHF services
requirements by providing empirical information that could serve as a precursor for further studies.
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Citation
Simpeh, F., & Akinlolu, M. (2019, June). Importance level of post graduate student housing facility services: perceptions of students. In CIB World Building Congress, The Hong Kong Polytechnic University, Hong Kong, China (pp. 1744-1755).