AN ASSESSMENT OF THE WASTE MANAGEMENT PRACTICES IN HOSPITALITY INDUSTRY SERVICES IN THE KUMASI METROPOLIS
AN ASSESSMENT OF THE WASTE MANAGEMENT PRACTICES IN HOSPITALITY INDUSTRY SERVICES IN THE KUMASI METROPOLIS
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Date
2023-02
Authors
DORIS BRANSAH
7201180021
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Abstract
The main objective of the study was to assess the waste management practices in
hospitality industry services in the Kumasi Metropolis. The researcher used descriptive
research design for the study. Quantitative research approach was used. The population
was made up of 102 staff at the hotel. The purposive sampling technique was used to
sample the 102 staff members and customers of the selected Hotels. The researcher
used questionnaire to gather primary data. Data was analyzed with the Statistical
Package for the Social Sciences (SPSS) to obtain frequencies and percentages of closed
end responses. The study shows that staff‟s roles as waste managers in the hotel is to
regulate activities such as cleaning, weeding, washing and smoking that can lead to
hazardous conditions (mean score of 4.87, SD - 0.67), properly control waste (mean
score of 4.83, SD - 0.69), to weed and control grass and bush (mean score of 4.76, SD -
0.75) and maintaining operational tidiness and order (mean score of 4.54, SD - 0.78).
Furthermore, the study revealed that the waste bins were not properly covered and
waste were gathered and kept in rubber bags and placed on a parcel of land behind the
hotel for pickup. The waste were not collected in regular intervals and therefore was
giving the waste handlers challenges. There are no documents detailing waste
management policies and manuals/guides to managed waste in the hotel. The hotel does
not document the quantity of waste generated and the employees are not trained on how
to manage waste. Again, the persons responsible for managing do not have adequate
personal protective equipments and there have been cases of injuries reported in the
hotel. The study concluded that, the challenges faced by the employees in the hotel
included refuse overflowing in the bins and at the dumpsite due to irregular pick up by
the responsible company again far distance and financial constraints and lack of better
containers. The study recommended that the Management of the hotel should organize
periodic workshops, seminars and conferences to enhance the knowledge and practical
expertise of waste management supervisors to improve hygiene and cleanliness
initiatives in the hotel.