Exploring Satisfaction Levels Among Clients of the Child Welfare Clinic at Mampong Municipal Hospital.

Abstract

Client satisfaction is a crucial measure of healthcare quality, particularly in child welfare services, where regular attendance is essential for promoting child survival and development. This study assessed caregivers' satisfaction with the child welfare services at health facilities in the Mampong Municipality. A descriptive cross-sectional study was conducted among 422 caregivers attending the Child Welfare Clinic at Mampong Municipal Hospital. Respondents were selected through simple random sampling. Structured questionnaires were used to collect the data. Analysis was done using SPSS version 25, applying descriptive statistics, chi-square tests, and logistic regression. Overall, 76.5% of caregivers rated the staff's attitude positively, 65.6% reported good communication, and 69.9% found the clinic to be clean. These factors significantly influenced satisfaction. Vaccine availability was the strongest predictor (OR = 3.4, 95% CI: 2.5–4.6). Satisfaction was also influenced by waiting time, staff behaviour, and information availability. Socio-demographic factors, including education, occupation, marital status, and age, showed significant associations with satisfaction. First-time visitors (64.6%) reported lower satisfaction than returning clients (76.5%). Married and less-educated caregivers reported higher satisfaction. Staff respect (mean = 3.93), communication (mean = 3.83), and cleanliness (mean = 3.48) were rated highly. Caregivers were generally satisfied with the child welfare services, especially with the interpersonal aspects of care. However, long waiting times and uncomfortable waiting areas remained concerns. Management should strive to reduce waiting times, enhance cleanliness, and improve communication skills to sustain and enhance client satisfaction.