THE NEXUS BETWEEN REVENUE COLLECTION AND SERVICE DELIVERY IN GHANA WATER COMPANY LIMITED: A CASE OF ASHANTI SOUTH
THE NEXUS BETWEEN REVENUE COLLECTION AND SERVICE DELIVERY IN GHANA WATER COMPANY LIMITED: A CASE OF ASHANTI SOUTH
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Date
2022
Authors
Appiah, M Afua
7201320014
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Abstract
The study analyses the nexus between revenue collection and service delivery in Ghana Water
Company Limited (GWCL) using Ashanti South Region as a case study. The study is
descriptive in nature and uses the cross-sectional research design. The population of the study
comprises all employees of GWCL (Ashanti South Region) totaling 210. Data was collected
from 103 employees using questionnaire. Adopting the simple random sampling technique, it
is revealed that revenue collection strategies are essential in the provision of services at GWCL.
The findings suggest that revenue strategies in place at GWCL need to be looked at to ensure
it effectiveness. It isrecommended that in order to ensure regular flow of water for consumption
and other uses, the infrastructure of the sector should be revamped and should involve some
short-term and long-term measures. Importantly, there should be a review of the current
revenue collection strategies in order to identify its shortcomings and seal all lapses to make
the strategies much more effective