Being A Research Project Submitted To The Department Of Management And Accounting Studies,Faculty Of Business Education, In Partial Fulfilment Of The Requirements For The Award Of The Master In Business Administration

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Afreh, Poku
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The study examined the impact of computerized Accounting Information System (AIS) on the performance of banks in Ghana. The objective of this research study isto evaluate the impact of computerized (AIS) on the efficiency of bank employee performance, customer satisfaction, service delivery in Ghana banks. The research employed survey research design and stratified sampling technique to achieve the overall objective of the study. The target population in this study comprises of staff and customers of United Bank for Africa Plc, Adum branch. In the course of the study, two sets of questionnaire were administered, one set to evaluate customer satisfaction, service delivery quality and bank operation/performance and the other set to examine the effect of information technology innovations deployment on banks’ employee performance. The dataobtained were analyzed using Means, Percentile Average, and Chi-Square. In assessing the use of new technology innovations and the performance of bank employees, over 65% of respondents strongly agreed that new technology improved the bank employee performance. Also, 73% of the total respondents strongly agreed that there has been a remarkable improvement in banking operations as a result of thecomputerized (AIS). The study concluded that deployment of technology innovations has greatly improved the efficiency of bank operations and employees productivity; increasedservice delivery and banks return on equity/ profitability.The study recommended that bank management should intensify investment in ICT productsto facilitate speed, convenience, and accurate services.