Being A Research Project Submitted To The Department Of Management And Accounting Studies,Faculty Of Business Education, In Partial Fulfilment Of The Requirements For The Award Of The Master In Business Administration
Being A Research Project Submitted To The Department Of Management And Accounting Studies,Faculty Of Business Education, In Partial Fulfilment Of The Requirements For The Award Of The Master In Business Administration
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Date
2022
Authors
Afreh, Poku
7201320010
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Abstract
The study examined the impact of computerized Accounting Information System
(AIS) on the performance of banks in Ghana. The objective of this research study isto
evaluate the impact of computerized (AIS) on the efficiency of bank employee
performance, customer satisfaction, service delivery in Ghana banks. The research
employed survey research design and stratified sampling technique to achieve the
overall objective of the study. The target population in this study comprises of staff
and customers of United Bank for Africa Plc, Adum branch. In the course of the study,
two sets of questionnaire were administered, one set to evaluate customer satisfaction,
service delivery quality and bank operation/performance and the other set to examine
the effect of information technology innovations deployment on banks’ employee
performance. The dataobtained were analyzed using Means, Percentile Average, and
Chi-Square. In assessing the use of new technology innovations and the performance
of bank employees, over 65% of respondents strongly agreed that new technology
improved the bank employee performance. Also, 73% of the total respondents strongly
agreed that there has been a remarkable improvement in banking operations as a result
of thecomputerized (AIS). The study concluded that deployment of technology
innovations has greatly improved the efficiency of bank operations and employees
productivity; increasedservice delivery and banks return on equity/ profitability.The
study recommended that bank management should intensify investment in ICT
productsto facilitate speed, convenience, and accurate services.