Role Of Monitoring And Evaluation In Public Service Governance- A Case Study Of Asante Mampong Audit Service

Abstract

The Asante Mampong Audit Service was used as a case study in the study to examine the role of monitoring and evaluation in public service governance. The study used a descriptive survey methodology, which involved using questionnaires to gather information from the study's target population. The Mampong-Ashanti Municipality's audit service staff and other public service employees made up the research population. The accessible population consists of the 53 audit service employees and other public service employees of the Mampong-Ashanti Municipality. 53 respondents were selected by means of convenient and deliberate sampling techniques. The findings showed that audit services were important in enforcing strategic plans on events and activities within the organisation. They also showed how they helped organisations identify control flaws, policy violations, and regulatory violations. They also showed how they helped identify risks that might prevent the entity from achieving its performance and profitability targets. The audit service helps to improve the security and dependability of information vital to the business while having the least negative effects on public service. The government was urged to implement a well-thought-out strategy to ensure the value of having an audit service and the tasks it handles. The audit service could assist in creating and distributing separate flyers on audit to staff members as a means of educating the staff. According to the researcher, these and other management actions could ensure that most employees, if not all, are aware of and comprehend the function of external audit. Additionally, if not entirely eliminated, the negative opinion some staff members have of audits will be diminished.