Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction

Simple item page
dc.contributor.authorDogbe, Courage Simon Kofi
dc.contributor.authorBamfo, Bylon Bamfo
dc.contributor.authorMingle, Harry
dc.date.accessioned2024-02-08T13:33:19Z
dc.date.available2024-02-08T13:33:19Z
dc.date.issued2018-10-11
dc.description.abstractThe study aims to examine the mediating role of frontline employee job satisfaction in the relationship between abusive customer behaviour and employee turnover intentions in the banking industry
dc.identifier.citationBamfo, B. A., Dogbe, C. S. K., & Mingle, H. (2018). Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction. Cogent Business & Management, 5(1), 1522753.
dc.identifier.urihttps://ir.aamusted.edu.gh/handle/123456789/1241
dc.language.isoen
dc.publisherCogent Business & Management
dc.titleAbusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
dc.typeArticle
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
1566386436_E12638-e-tarjome.pdf
Size:
313.13 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download
Collections
Department of Management Education