Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
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Date
2018-09-12
Authors
Antwi, Collins Opoku
Fan, Chong- Jun
Aboagye, Michael Osei
Brobbey, Patrick
Jababu, Yasin
Affum-Osei, Emmanuel
Avornyo, Philip
Journal Title
Journal ISSN
Volume Title
Publisher
Routledge
Abstract
Given the competitiveness of twenty-first-century airport landscape,
catalyzed by airports’ evolution toward multi-service, and market-
driven firms, a thorough investigation into employees’ creativity
and its antecedents at the airport environment is warranted.
Adopting the two-dimensional job demand stressors – outcome
relationships framework and the cognitive-relational theory of
stress, the current study interrogated the challenge (i.e. workload
and time pressure)/ hindrance (i.e. role conflict and role
ambiguity) stressors – creativity curvilinear relationships, and the
buffering effects of within-person resources – dispositional
mindfulness, and core self-evaluation. Using multi-sourced, cross-
sectional data from employees in three airports in Ghana, the
research findings showed creativity to have a U-shaped
relationship with role ambiguity and role conflict, but with time
pressure the relationship was an inverted U-shape. Employees’
workload showed a near-linear relationship with creativity,
flattening at high levels of workload. Core self-evaluation
displayed itself as an effective buffering component on role
ambiguity – and time pressure – creativity relations but not role
conflict and workload. Dispositional mindfulness interacted with
role ambiguity, role conflict and time pressure – creativity
relations, but not workload. To optimize employees’ creative
performance, the study findings make a strong case for attending
to individual-level factors necessary for stressors management.
Further implications and recommendations are discussed.
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Citation
Antwi, C. O., Fan, C. J., Aboagye, M. O., Brobbey, P., Jababu, Y., Affum-Osei, E., & Avornyo, P. (2019). Job demand stressors and employees’ creativity: A within-person approach to dealing with hindrance and challenge stressors at the airport environment. The Service Industries Journal, 39(3-4), 250-278.