A Critical Review Of The Five-Factor Model For Success Of Internal Consultants Outlined By Christine Miller And Karthik Subbiah (2012)
A Critical Review Of The Five-Factor Model For Success Of Internal Consultants Outlined By Christine Miller And Karthik Subbiah (2012)
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Date
2021
Authors
Adu-Gyamfi, Mavis
Nyame, Gabriel
Alhassan, Ibrahim
Asafo, Samuel Mawusi
Journal Title
Journal ISSN
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Publisher
Researchjournali’s Journal of Management
Abstract
The concept of internal consultancy is gradually gaining greater recognition in many organizations today. A
number of models have been put forward to address challenges faced by Internal Consultants (ICs) as far as
business and change initiative’s successes are concerned. This article reviewed the five-factor model proposed
by Miller and Subbiah (2012) and discusses the challenges of the model as a basis to make the work of the IC
successful. Further, we proposed an integrative balanced approach model to enhance the one proposed by Miller
and Subbiah (2012). Literature was thoroughly reviewed to understand and analyze the five factors and their
relevant interconnectivity as well as the levels of success anticipated for an effective change initiative. Despite
the relevance of the model, the analysis shows an ecosystem of ICs as a structure, suggesting multiplicity of
factors to guarantee change success. Moreover, the dimensionality of the factors, their possible combination
and presence support, and their degree of influence and prioritization emerged as significant aspects of the
model that requires thorough assessment to ensure successful change initiative. Also, the three levels of change
are integrated into the balanced approach model for quality feedback between performance and relationship.
Hence, these useful aspects of the five factors pointed out in this article can aid practitioners and researchers to
customize strategies to fit into specific contexts in ensuring presence support and effectiveness of the factors as
well as other related factors.
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Citation
Miller, C., & Subbiah, K. (2012). A five-factor model for success of internal consultants. SAM Advanced Management Journal, 77(1), 4.