Job Satisfaction and Commitment among Non-Teaching Staff of Universities in Ghana
Job Satisfaction and Commitment among Non-Teaching Staff of Universities in Ghana
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Date
2017
Authors
Adu-Gyamfi, Mavis
Adu-Oppong, Akua Ahyia
Boahen, Seth
Journal Title
Journal ISSN
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Publisher
INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH & DEVELOPMENT
Abstract
Universities in Ghana play a greater role in the production of the nation’s human capital for socio-economic development. Both
teaching and non-teaching staffs are responsible for producing such calibre of skilled labour to feed the society. Job satisfaction
and commitment interplay in the production of this skilled manpower. This study aims at examining job satisfaction and
commitment among thenon-teaching staff of the College of Technology of the University of Education Winneba – Kumasi
(COLTEK) and their effects on job performance. The case study strategy was used to help explain the dynamics of job
satisfaction and commitment at the University College. The data utilised for the study were from primary and secondary sources
in which data collection instruments mainly used for primary data were questionnaires and observation whereas books, journals,
newspapers and Internet were sources of secondary data. The response rate for the questionnaires was 93%. The mean and
standard deviation test were also used as the basis for the data analysis. The study established that 74% of the aggregate
commitment served perfectly the average of both the affective, continuance and normative commitment. The affective commitment
domain increased an individual’s satisfaction on a job by 76% whereas the continuance commitment domain exhibition of both
senior and junior staffs of theUniversity of Education increased their satisfaction by 75%. The normative commitment domain, on
the other hand, increased satisfaction with a 70% satisfaction on the job. Thus, the study concluded that the management of
College of Technology Education - Kumasi should make conscious efforts to map out the exact strategies to roll out an effective
condition of service to boost the confidence of staffs (senior and junior) to reduce employee turnover.
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Citation
Adu-Gyamfi, M., Adu-Oppong, A. A., & Boahen, S. (2017). Job satisfaction and commitment among non-teaching staff of universities in Ghana. International Journal of Innovative Research and Development, 6(5).