Effects of Internal CSR Activities on Social Performance: The Employee Perspective
Effects of Internal CSR Activities on Social Performance: The Employee Perspective
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Date
2021
Authors
Adu-Gyamfi, Mavis
He, Zheng
Boahen, Seth
Nyame, Gabriel
Frempong, Michelle Frempomaa
Journal Title
Journal ISSN
Volume Title
Publisher
Sustainability
Abstract
Corporate social responsibility (CSR) continues to receive greater attention in the current
business world. Many studies on CSR focus on manufacturing or industrial companies by examining
external CSR activities from external stakeholders’ perceptions. However, academic institutions
such as higher education institutions (HEIs) remain highly unexplored in the context of internal
corporate social responsibility (ICSR). Employees are the most valuable and vital assets for every
business organization. Therefore, this study focuses on CSR’s internal dimensions to determine
its impact on social performance in HEIs in Ghana. Recognizing the social exchange theory (SET),
we specifically examined the effects of five internal CSR dimensions (i.e., health and safety, human
rights, training and development, workplace diversity, and work-life balance) on social performance.
We used a multi-case approach to assess internal CSR activities in private and public Ghanaian
universities. We purposely selected three public universities and one private university because of
their varying contexts and academic mandates. We used structured questionnaires to collect data
from both teaching and non-teaching staff of the selected universities. Structural equation modeling
(SEM) was used to assess the data. We found that health and safety, workplace diversity, and training
and development positively and significantly impact social performance. At the same time, human
rights and work-life balance have an insignificant effect on social performance. Thus, ICSR practices
have a substantial influence on both employees’ and organization’s performance, and hence this
study gives important implications for both researchers and practitioners
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Citation
Adu-Gyamfi, M., He, Z., Nyame, G., Boahen, S., & Frempong, M. F. (2021). Effects of internal CSR activities on social performance: The employee perspective. Sustainability, 13(11), 6235.