Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring

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Date
2019-07
Authors
Pomegbe, Wisdom Wise Kwabla
Li, Wenyuan
Dogbe, Courage Simon Kof
Otoo, Charles Oduro Acheampong
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Publisher
International Journal of Management, Accounting and Economics
Abstract
The study examined the impact of outsourcing performance on overall firm performance, and the moderating role of monitoring. Seventy-seven (77) operations or branch managers of banks in the Ashanti region were sampled for the study. A hierarchical regression model was employed after the validity and reliability of the measurement items were checked using Confirmatory factor analysis. The results indicate that outsourcing performance significantly influences overall bank performance. Monitoring had a positive effect on overall bank performance. Furthermore, monitoring was also found to moderate the effect of outsourcing performance on overall bank performance. Since outsourcing is concluded to enhance overall performance with effective monitoring, banks must therefore ensure that they don’t just engage the services of outsourcing agents to perform their non-core business activities or functions for them, without putting in place the right monitoring mechanisms. The banks must therefore ensure that they put in place the right monitoring mechanisms in
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Citation
Pomegbe, W. K., Li, W., Dogbe, S. K., Otoo, A., & Oduro, C. (2019). Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring. International Journal of Management, Accounting & Economics, 6(7).