Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring
Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring
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Date
2019-07
Authors
Pomegbe, Wisdom Wise Kwabla
Li, Wenyuan
Dogbe, Courage Simon Kof
Otoo, Charles Oduro Acheampong
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Journal ISSN
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Publisher
International Journal of Management, Accounting and Economics
Abstract
The study examined the impact of outsourcing performance on overall firm
performance, and the moderating role of monitoring. Seventy-seven (77)
operations or branch managers of banks in the Ashanti region were sampled for
the study. A hierarchical regression model was employed after the validity and
reliability of the measurement items were checked using Confirmatory factor
analysis. The results indicate that outsourcing performance significantly
influences overall bank performance. Monitoring had a positive effect on overall
bank performance. Furthermore, monitoring was also found to moderate the
effect of outsourcing performance on overall bank performance. Since
outsourcing is concluded to enhance overall performance with effective
monitoring, banks must therefore ensure that they don’t just engage the services
of outsourcing agents to perform their non-core business activities or functions
for them, without putting in place the right monitoring mechanisms. The banks
must therefore ensure that they put in place the right monitoring mechanisms in
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Citation
Pomegbe, W. K., Li, W., Dogbe, S. K., Otoo, A., & Oduro, C. (2019). Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring. International Journal of Management, Accounting & Economics, 6(7).