Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring

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dc.contributor.authorPomegbe, Wisdom Wise Kwabla
dc.contributor.authorLi, Wenyuan
dc.contributor.authorDogbe, Courage Simon Kof
dc.contributor.authorOtoo, Charles Oduro Acheampong
dc.date.accessioned2023-11-23T12:36:30Z
dc.date.available2023-11-23T12:36:30Z
dc.date.issued2019-07
dc.description.abstractThe study examined the impact of outsourcing performance on overall firm performance, and the moderating role of monitoring. Seventy-seven (77) operations or branch managers of banks in the Ashanti region were sampled for the study. A hierarchical regression model was employed after the validity and reliability of the measurement items were checked using Confirmatory factor analysis. The results indicate that outsourcing performance significantly influences overall bank performance. Monitoring had a positive effect on overall bank performance. Furthermore, monitoring was also found to moderate the effect of outsourcing performance on overall bank performance. Since outsourcing is concluded to enhance overall performance with effective monitoring, banks must therefore ensure that they don’t just engage the services of outsourcing agents to perform their non-core business activities or functions for them, without putting in place the right monitoring mechanisms. The banks must therefore ensure that they put in place the right monitoring mechanisms in
dc.identifier.citationPomegbe, W. K., Li, W., Dogbe, S. K., Otoo, A., & Oduro, C. (2019). Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring. International Journal of Management, Accounting & Economics, 6(7).
dc.identifier.urihttps://ir.aamusted.edu.gh/handle/123456789/854
dc.language.isoen
dc.publisherInternational Journal of Management, Accounting and Economics
dc.titleOutsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring
dc.typeArticle
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