Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
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Date
2018-10-11
Authors
Dogbe, Courage Simon Kofi
Bamfo, Bylon Bamfo
Mingle, Harry
Journal Title
Journal ISSN
Volume Title
Publisher
Cogent Business & Management
Abstract
The study aims to examine the mediating role of frontline
employee job satisfaction in the relationship between abusive customer behaviour
and employee turnover intentions in the banking industry
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Keywords
Citation
Bamfo, B. A., Dogbe, C. S. K., & Mingle, H. (2018). Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction. Cogent Business & Management, 5(1), 1522753.