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Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View
(Sustainability, 2021-03-12) Antwi, Collins Opoku; Ren, Jun; Owusu-Ansah, Wilberforce; Mensah, Henry Kofi; Aboagye, Michael Osei
Airports are rapidly deploying self-service technologies (SSTs) as a strategy to improve passenger experience by eliminating operational inefficiencies. This places some responsibility on the passengers to shape their experience. As service coproducers, passengers’ self-concepts and attributional tendencies are deemed instrumental in their consumption processes. Accordingly, drawing on the tenets of attribution theory, this study explores the interaction effects of passenger self-concept (am I competent at this?) and causal inference (who is responsible for SSTs’ performance?) on SST performance and satisfaction with airport SST link. Additionally, the probable spillover effect of passenger satisfaction with SST performance on satisfaction with airport and on electronic word-of- mouth (eWOM) is examined. The sample for the study consisted of 547 passengers departing from an airport in Shanghai, China. Structural equation modeling was utilized to test the study’s theoretical model. The findings indicate that airport SSTs’ performance influences passenger satisfaction with airport SSTs. The multiplicative effect of passenger self-concept (am I competent at this?) in the moderating role of passenger causal inference (who is responsible for SSTs’ performance?) in SST performance and satisfaction with SST link is demonstrated. Furthermore, the spillover effect of satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is illustrated. Given the current need for contactlessness, the findings proffer critical managerial and research insights.
Career adapt-abilities scale in Ghana: Psychometric properties and associations with individual-level ambidexterity and employees’ service performance
(2019-08-13) Affum-Osei, Emmanuel; Antwi, Collins Opoku; Abdul-Nasiru, Inusah; Asante, Eric Adom; Aboagye, Michael Osei; Forkouh, Solomon Kwarteng
This study examined the psychometric properties of the Career Adapt-Abilities Scale (CAAS) in Ghana and its associations with individual-level ambidexterity and employees’ service performance. The CAAS International-Form constitutes four sub-scales, each with six items, which measure career concern, career control, career curiosity, and career confidence as self-regulatory resources that could help individuals to effectively manage occupational transitions, developmental tasks, and work roles. We hypothesized that career adaptability relates positively to the two outcomes. We tested the internal consistency, factor structure, and the hypotheses with 443 service representatives in Ghana. Results indicated that the overall CAAS score and sub-scales were good and reliable. The factor structure was identical to that of the CAAS International-Form. As expected, career adaptability positively related to individual-level ambidexterity and employees’ service performance. These findings provide insights for research and career development.
Concerns of university teachers about the adoption of the Moodle learning management system in a Ghanaian University campus
(Routledge, 2022-08-09) Amankwah, Francis; Sarfo, Frederick Kwaku; Aboagye, Michael Osei; Konin, Daniel; Dzakpasu, Raphael Kwasi
A cross-sectional survey was conducted to explore university tea- chers’ stages of concerns (SoC) about the adoption of the Moodle LMS at the Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED), Ghana. Hundred and thirty-one (131) participants (university teachers) were randomly selected from the Kumasi Campus of AAMUSTED to participate in the study. Results revealed that the university teachers had pri- mary and secondary concerns at the personal and consequence stages of the SoC, respectively. At the awareness stage, they reported having low levels of concerns. Participants’ socio- demographics (i.e. gender, age, educational qualification, rank, and teaching experience) had no significant relationship with the overall stages of concerns. Implications of these findings have been discussed to help address university teachers’ concerns about the adoption of online learning management systems in HEIs in low- and middle-income countries, where online education is rife with issues.
Corporate branding and consumer loyalty in the telecommunication industry: A case study of MTN Ghana
(NetJournals, 2015-11-05) Ampadu, Mavis Boatemaa; Aboagye, Michael Osei; Ampadu, Michael; Ampadu, Seth
n a fiercely competitive business environment such as the mobile services industry, it is a marketplace reality that the ability of firms to attract and retain customers ultimately determines their growth and survival prospects. This study, therefore, investigates how corporate branding in the form of brand name, brand logo, brand color, customer satisfaction and the size of customer base of MTN determine customer loyalty in the telecommunication industry of Ghana. A total of 250 valid respondents completed a questionnaire survey in the ten regional capitals of Ghana during the Spring break. The questionnaires were analyzed using SPSS and Pearson correlation was used to establish the relationship between the dependent variable (customer loyalty) and independent variables (brand name, brand logo, brand color, customer satisfaction and size of customer base). The results of the empirical study reveal that brand name had the greatest impact on loyalty. Brand color and brand logo also have a positive correlation on customer loyalty, while size of customer base had lower correlation on customer loyalty. The results also show that customer satisfaction is a direct antecedent of customer loyalty. We suggest that managers of MTN should pay much attention on the color, logo and customer satisfaction as their marketing strategy weapons, whiles consolidating the market size to prevent customer switching to other competitors.
COVID-19 Pandemic and International Students’ Mental Health in China: Age, Gender, Chronic Health Condition and Having Infected Relative as Risk Factors
(International Journal of Environmental Research and Public Health, 2022-06-28) Antwi, Collins Opoku; Belle, Michelle Allyshia; Ntim, Seth Yeboah; Wu, Yuanchun; Affum-Osei, Emmanuel; Aboagye, Michael Osei; Ren, Jun
International students in China were among the first group of individuals to be affected by the COVID-19 pandemic. However, the pandemic’s impact on their mental health is underexplored. This study—utilizing web-based survey data (N = 381), presents preliminary reports using ANOVA and MIMIC analytic approaches. Following the clinical demarcation of the 21-item version of the Depression Anxiety Stress Scales (DASS-21), we found 24.6%, 38.3%, and 43.6% of the students to suffer mild to extreme stress, anxiety, and depression, respectively. Female students reported significantly higher levels of stress and depression than males. Older students’ reports of stress were more substantial than younger students. Students who reported having a relative infected with the virus (vs. those without) experienced significantly higher anxiety and stress. Those who reported having pre-existing chronic health condition(s) (vs. those without) also reported significantly higher stress, anxiety, and depression levels. Moreover, students with an exercise routine (vs. those without) experienced significantly lower levels of stress, anxiety, and depression. Last, our MIMIC model results indicate that foreign students’ age, gender, chronic health status, and having a relative infected with the virus constitute significant risk factors explaining variations in foreign students’ experience of psychological distress. Implications for international students’ management have been thoroughly discussed.
CUSTOMERS’ PREFERENCE I N SERVICE DELIVERY, AN ASSESSMENT OF TAM AND IDT ON THE MEANS-END THEORY IN THE BANKI NG I NDUSTRY: A CASE OF GHANA COMMERCIAL BANK Ltd I N GHANA
(Eur opean Jour nal of Business and Social Sciences, 2015-02-11) Aboagye, Michael Osei; Seth, Ampadu; John, Antwi
Electronic banking is ubiquitous in recent banking and has recently gained numerous researches because of it numerous advantages it offer for both banks and clients. Unlike developing and newly industrialized countries, most advanced countries are more familiar with the phenomenon and how to manage it. Also customers’ decision making as to which ser vice system maximizes satisfaction is less difficult. On the contrary, electronic banking and for that matter service preference in developing countries have been a matter of contention among banks’ clients. The current study finds out the level of clients’ service preference on service attributes and also determines the impact of service systems associated attributes on clients’ service preference. A total of 300 clients were randomly selected for this study, however, only two hundred and fifty (250) questionnaires were retrieved and used for the study. Percentages, Pearson Product Moment Correlation Co-efficient and regression were used to analyze the data gathered. The results showed that, despite the fact that the bank’s service delivery has seen tremendous changes, clients still go for the traditional system of service delivery. 131 (52.0%) of the clients recorded high level of traditional banking usage, 40 (16%) recorded low level of electronic banking usage whiles 79 (31.6%) combines traditional and electronic banking, The results further showed inverse relationship between Service perceived financial cost and clients’ service preference, whilst facilitating conditions, perceived service advantages and social influence significantly predicted clients’ service preference for a service delivery system. It is recommended that more resear ch should be conducted on the banks’ clients to further identify factors that influence service preference among the banks’ clients in order to assist the bank in designing managerial strategies to ensure optimum utilization of the service systems that contribute significantly to profit. Keywords: Service Preference (SP), Perceived Service Advantages (PSA), Social Influence (SI), Facilitating Conditions (FC), Means-End Theory.
Early childhood educators’ emotional labor and burnout in an emerging economy: The mediating roles of affective states
(Heliyon, 2023) Ntim, Seth Yeboah; Qin, Jinliang; Antwi, Collins Opoku; Aboagye, Michael Osei; Chen, Siyuan; Mensah, Elijah Takyi
The costs and benefits of preschool teachers’ emotional labor on the quality of education manifest in how emotional labor relates to well-being. Building on the theoretical foundation of conser- vation of resources theory (COR), this study explores the influence of emotional labor on burnout and the intervening roles of affective states (i.e., positive and negative affect). Our hypotheses were tested using cross-sectional data from 574 preschool teachers in Ghana. The results suggest that surface acting induces emotional exhaustion whilst diminishing personal accomplishment, but deep acting reduces depersonalization. Further, negative affect mediated surface acting and dimensions of burnout relationships. Also, positive affect mediated surface acting and deep acting, and personal accomplishment links. Theoretical and practical implications as well as di- rections for further research have been discussed.
Factorial Validity of the Student–Teacher Relationship Scale— Short Form, Latent Means Comparison of Teacher–Student Relationship Quality and Association with Child Problem and Prosocial Behaviours
(Psychol Stud, 2019) Asare, Kotor; Aboagye, Michael Osei; Qin, Jinliang; Antwi, Collins Opoku; Pekarkova, Simona; Akinyi, Nila; Affum-Ose, Emmanuel; Jababu, Yasin
The present study verified the hypothesised two-factor structure of the student–teacher relationship scale, short form on Ghanaian sample, using confirmatory factor analysis, multi-group confirmatory factor analysis and structured latent means analysis. On preschool sample (N = 2583; Mage = 4.29, SD = 1.34) from 10 regions, the scale’s measurement invariance is tested across age, gen der, and school types. The confirmatory factor analysis supported the two-factor structure: closeness and conflict. The proposed two-factor model is found to be valid and reliable in the Ghanaian preschool context. Partial strong factorial equivalence across age, gender, and school types was identified in the findings. Significant differences in teacher–child relationship quality were found between boys and girls, and school types. The results provide implications for early childhood education stakeholders in Ghana. Also, it adds to the evidence of cross-cultural
Finding something good in the bad: the curvilinear emotional demand-conflict teacher–child relationship link
(Routledge, 2020-01-20) Aboagye, Michael Osei; Qin, Jinliang; Chen, Siyuan; Antwi, Collins Opoku; Ntim, Seth Yeboah
Although most studies link job stressors to negative teacher attitudes and behaviours, not all researches support the idea that stressors are solely detrimental. Using the cognitive relational theory of stress, the current study extends the emotional demand stressor (EDs) – conflict teacher– child relationship (TCR) link. Specifically, the study investigates (1) the nonlinear (curvilinear) association between emotional demand stressor and conflict TCR, and (2) the buffering effects of job resources (i.e. job autonomy ‘JA’ and social support ‘SS’) on the EDs – conflict TCR curvilinear link. Using data from pre-school teaching staff in China (N = 309), the current cross-sectional study finds evidence for (a) the curvilinear relationship between EDs and conflict TCR, and (b) the buffering role of JA and SS in this link. The study provides recommendations for managing emotional demand stressor through strategic allocation of organizational-level resources. Further implications for theories and educational practices are discussed.
Institutional Support in Managerial Capacity Building and SMEs Growth
(Scietific Research Publishing, 2016-04) Forkuoh, Solomon Kwarteng; Li, Yao; Ampadu, Mavis Boatemaa; Aboagye, Michael Osei
Quality managerial skills have been cited as very crucial and important ingredient in the success of enterprise and it is ranked high among other success factors of enterprises in Ireland. As many of the traditional sources of competitive advantage (technology, economies of scale, patents etc.) diminishes in value, the role of a skilled motivated and flexible workforce has become more prominent. In contrast, most SMEs do not have access to quality labor force, which normally translates to l productivity and uncompetitive, and in the long run affects the national growth and development. It is therefore not an act of accident to see several government and other institu- tions support SMEs train and maintain quality workforce. The task before this researcher is to as- sess the impact of institutional support in the provision of managerial capacity building on the growth of selected SMEs in Ghana. Using firm level data from 500 SMEs from the ten regional capi- tals of Ghana, the results indicated that the provision of institutional support in the training of procurement personnel, bookkeeping and accounting and business plan preparation experts had positive impact on the growth and development of the SMEs.
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
(Routledge, 2018-09-12) Antwi, Collins Opoku; Fan, Chong- Jun; Aboagye, Michael Osei; Brobbey, Patrick; Jababu, Yasin; Affum-Osei, Emmanuel; Avornyo, Philip
Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports’ evolution toward multi-service, and market- driven firms, a thorough investigation into employees’ creativity and its antecedents at the airport environment is warranted. Adopting the two-dimensional job demand stressors – outcome relationships framework and the cognitive-relational theory of stress, the current study interrogated the challenge (i.e. workload and time pressure)/ hindrance (i.e. role conflict and role ambiguity) stressors – creativity curvilinear relationships, and the buffering effects of within-person resources – dispositional mindfulness, and core self-evaluation. Using multi-sourced, cross- sectional data from employees in three airports in Ghana, the research findings showed creativity to have a U-shaped relationship with role ambiguity and role conflict, but with time pressure the relationship was an inverted U-shape. Employees’ workload showed a near-linear relationship with creativity, flattening at high levels of workload. Core self-evaluation displayed itself as an effective buffering component on role ambiguity – and time pressure – creativity relations but not role conflict and workload. Dispositional mindfulness interacted with role ambiguity, role conflict and time pressure – creativity relations, but not workload. To optimize employees’ creative performance, the study findings make a strong case for attending to individual-level factors necessary for stressors management. Further implications and recommendations are discussed.
Job stress and teacher burnout in preschools – Preliminary assessment of the buffer effect of job resources in the stressor-strain model in a lower-middle-income
(EARLY YEARS, 2023) Asare, Kotor; Aboagye, Michael Osei; Antwi, Collins Opoku; Gyasi, Ficus; Frimpong, Kwasi; Ntim, Seth
This study examines how asymmetric job conditions deplete the psychological resources of the ECE workforce in a lower-middle income country (LMIC). Specifically, this preliminary study, using data from preschool teaching staff, examined the influence of (a) job demands (emotional demand, workload, role conflict and work family conflict) on psychological burnout (emotional exhaustion), and (b) the offsetting effect of occupational resources (social sup port and job autonomy) in the job demands – emotional exhaus tion relations. SEM analyses revealed that high stressors (i.e. job demands) were related with high levels of emotional exhaustion, while social support and job autonomy served as significant buffers in the stressors – emotional exhaustion positive link. These out comes serve as preliminary evidence for ECE job re-design and burnout management programs by strategically allocating school level resources
Managing conflictual teacher-child relationship in pre-schools: A preliminary test of the job resources buffering-effect hypothesis in an emerging economy
(Children and Youth Services Review, 2020) Asare, Kotor; Aboagye, Michael Osei; Boateng, Philip; Sekyere, Frank Owusu; Antwi, Collins Opoku; Qin, Jinliang
As early childhood education in low- and middle-income countries experience (LMICs) rapid change, teachers’ wellbeing and the quality of their classroom relational practices have emerged as important issues. This study employed the energetic process of health impairment of job demands, and the buffering hypothesis of job re sources of the Job Demands–Resources (JD-R) theory in the stressor–strain–outcome framework, to examine (1) the relationship between teacher burnout (i.e., emotional exhaustion “EE”) and conflict teacher-child relation ship (TCR), and (2) the buffering effect of job resources (i.e., job autonomy “JA” and job reward “JR”) in the burnout–conflict TCR link. Data was collected from pre-school teaching staff in Ghana (N = 285). High EE was associated with high levels of conflict TCR, and high JA and JR buffered the EE–conflict TCR relation sig nificantly. The findings provide critical preliminary evidence for teacher burnout preventive and treatment intervention programs (i.e., managing burnout effects on conflict TCR through strategic allocation of school level resources) in pre-schools in LMICs, where children and youth education remain a major policy
RE-DEFINING THE FUTURE OF COMMERCE: MOBILE COMMERCE AND THE EMERGENCE OF SIXTH SENSE TECHNOLOGY
(SINGAPOREAN JOuRNAl Of business economics, and management studies, 2015) Ampadu, Seth; Aboagye, Michael Osei; Dzarka, Dominc
Over the past decade businesses and as a matter of fact commerce has gone through some revolution from the traditional commerce to a digitized platform, thus from “face – to-face” to a virtual economy which is being pioneered by technology. Now mobile users are able to use their phones to transact businesses every day. On the mobile commerce platform users can procure flight ticket and utilize the electronic statement on usersr cellphone to verify users flight. Now smartphones has the ability to establish nearby stores or vending stands with Global Positioning System (GPS) and then make a buy from the cellphone. One spot worth exploiting by businesses; large, small or medium is mobile commerce. Phones which was previous capable for only making calls and sending messages has grown or evolve to the level of which it can be used to buy lottery tickets, shopping, gaming, direction location device etc. Another technology which is currently emerging is the sixth sense technology. It is receiving a massive praise for it unthinkable innovation and easy to use tools is Sixth Sense Technology. Sixth sense is a wearable motion based gadget that connects our real world with digital information on the computer and let us use ordinary hand signals and gestures to intermingle with that information, thus making it an interface between our brain and the computer [2]. The sixth sense technology conception is a technological move and idea to tie the digital world with the real world. Its basic use is to cause computers to adapt to human needs. This mean users do need neither a mobile phone nor a laptop to carry out transactions on a digitized economy. Now the question is with this kind of technology where lies the future and faith of mobile commerce (m-commerce)? In this paper, we will be discussing the practical facet of m-commerce and the sixth sense technology. We will also cover the emergence and necessity of sixth sense technology, why it will shadow mobile commerce when it materialised and the writers’ proposal.
Redefining Service Quality Dimensions in Electronic Banking from Extant Theories
(British Journal of Economics, Management & Trade, 2015-11-27) Aboagye, Michael Osei; Antwi, Collins Opoku; Ampadu, Seth; Antwi,Justice Ampadu
In the literature, sufficient attention and interests have been given to electronic banking service quality dimensions and redefined antecedents. Its contributions, however, have a visible expression on banks’ electronic banking service quality development from customers’ perspective. The intent of this study is to find the extent e-banking service quality dimensions could be modified and develop all-encompassing electronic banking service quality dimensions and constructs. In a quantitative approach, this study made use of survey method with structured questionnaires in collecting primary data from 600 purposively sampled customers of the Ghana Commercial Bank Ltd. Utilising Microsoft excel, excel tool packages, SPSS (version 22) and AMOS, the research analysis was done in stages to satisfy underlined assumptions in quantitative studies. With PCA and CFA techniques, the findings from retrieved views of 556 respondents show that e-banking service quality could be well modified on a three factor model. The upshot evinces system performance, system security and system existence quality as redefined e-banking service quality themed as Re-EBankQual. Although this study showcases interesting ideas, it suffers several limitations. The constraints of this study are that, it did not rely on broader sample size to represent the entire population and hence the results could be viewed as just the perception of clients interviewed but not the general populace of the bank. Also the study was restricted to a specific geographic region belonging to a single commercial city in the eastern region of Ghana. For these limitations, theoretical and managerial recommendations have been noted for scholars and bank stakeholders to eliminate the bottlenecks that hinder the development of redefining e-banking service quality dimensions. The imports from this study sight on the themed areas of electronic banking service quality for both management and scholars to take note and affect decisions to improve services. It also adds to literature on the electronic banking service quality conceptualization and brings to light a new perspective in electronic banking service quality.
The Impact of Institutional Support in SMEs Marketing, and Growth—A Case Study of Retail SMEs in Ghana
(Scietific Research Publishing, 2016-07-01) Osei, Abraham; Forkuoh, Kwarteng Solomon; Shao, Yunfei; Aboagye, Michael Osei
Small and Medium Enterprises (SMEs) are still hailed as the panacea of economic development of many countries, since they play a fundamental part of the economic fabric in developing a crucial role in furthering growth, innovation and prosperity. In the quest to achieve growth, SMEs unfor- tunately face severe challenges including the marketing of their products, which stem from unqu- alified employees in the marketing department, inadequate finance to undertake marketing re- search, go international, and to participate in trade fairs among other factors. Leaving most SMEs to face these challenges alone usually leads to high rate of demise and low growth rate, hence gov- ernment and other multi donor organizations provide support to these SMEs in the area of finance, market, managerial capacity building among others. This research assesses the impact of the gov- ernment support in the form of marketing assistance (training of marketing staffs, access to for- eign marketing, trade fairs and exhibitions) to some selected retail SMEs in the ten Regional Capi- tals of Ghana on their growth. Using firm data report, the results indicated that the provision of support for SMEs to participate in trade shows and exhibitions highly impact positively on SMEs growth, followed by the provision of support in access to international market, and support in the training of marketing staffs of SMEs.

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